> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quivly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Tab

> View support tickets, resolution metrics, and ticket activity

## Overview

The Support Tab displays support ticket data from your connected support integration. It uses a master-detail layout with summary metrics, a ticket activity heatmap, a searchable ticket list, and a detail panel.

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## Summary Metrics

Four metric cards are displayed at the top:

| Metric                    | Description                             |
| ------------------------- | --------------------------------------- |
| **Total Tickets**         | All-time ticket count                   |
| **Open Tickets**          | Tickets with status "open" or "pending" |
| **Avg Resolution Time**   | Average time to resolve tickets         |
| **Avg 1st Response Time** | Average time to first response          |

***

## Ticket Activity Heatmap

A calendar heatmap shows ticket creation volume over the past 12 months. Each day is color-coded by ticket count (lighter to darker blue). Hover over a day to see the count, and click to jump to tickets from that date.

***

## Ticket List

The left panel displays a searchable list of all tickets, sorted newest first.

**Search** filters tickets by subject, requester name, requester email, status, or ticket number.

Each ticket in the list shows:

* **Subject** and **status badge** - Color-coded: New (blue), Open (blue), Pending (amber), Waiting on You (amber), Waiting on Customer (purple), On Hold (slate), Solved (green), Closed (gray), Escalated (rose)
* **Ticket number** and **date**
* **Requester** - Avatar with name

Click a ticket to view its details in the right panel.

***

## Ticket Details

The detail panel shows the full ticket information:

### Header

* Ticket subject, number, and full date/time
* **View** button linking to the ticket in your support system (when available)

### Status and Priority

* **Status badge** - New, Open, Pending, Waiting on You, Waiting on Customer, On Hold, Solved, Closed, or Escalated
* **Priority badge** - Urgent (rose), High (orange), Normal (blue), Low (gray)
* **Channel** - How the ticket was submitted (Slack, Teams, email, chat, form, Discord, WhatsApp, SMS, Telegram, or manual)

### Description

The full ticket description rendered as HTML content.

### Response Metrics

* **First Response** time
* **Resolution Time**

### Additional Information

* **Tags** - Labels attached to the ticket
* **Group** - Support team group
* **Type** - Ticket or Conversation
* **Resolved** - Relative time since resolution
* **CSAT** - Customer satisfaction score (0-100)

The requester (name and avatar) is shown on each ticket in the list.