> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quivly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack

> Install the Quivly Slack app to track customer channel conversations, get alerts, use the Ask Quivly bot, and optionally send messages as yourself.

Slack is Quivly's two-way integration: it reads conversations from the channels you map to customers, and it's how Quivly talks to your team — alerts, agent messages, and the [Ask Quivly bot](/product/ask-quivly-slack).

## Workspace install (admin)

<Steps>
  <Step title="Connect">
    Go to **Settings → Integrations → Slack** and install the Quivly app to your workspace via Slack's OAuth flow.
  </Step>

  <Step title="Map channels to customers">
    Map shared or account channels to the right customer. Messages in mapped channels feed that customer's conversation history and sentiment.
  </Step>
</Steps>

Once installed, your team can DM or @mention the bot anywhere, agents can post messages and DMs, and notifications flow to the channels you choose.

## Personal connection (any teammate)

Separately from the workspace bot, each teammate can connect a **personal Slack** ("send as yourself"). When an [agent](/product/agents) or [action](/product/actions) sends a Slack message, it can then send as that person instead of the bot. Connect or disconnect it from the Slack integration page — it's per user and doesn't reinstall the app.

## What Quivly reads

Messages in **mapped customer channels** are ingested for conversation intelligence — summaries, sentiment, and searchability in [Ask Quivly](/product/ask-quivly). Unmapped channels aren't ingested.

## FAQ

<AccordionGroup>
  <Accordion title="Who can install the workspace app?">
    A Quivly admin with permission to install apps in your Slack workspace.
  </Accordion>

  <Accordion title="Does the bot post as me or as Quivly?">
    By default, as the Quivly bot. If you've connected your personal Slack, agents and actions can send as you when configured that way.
  </Accordion>
</AccordionGroup>