> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quivly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

> Bring Intercom conversations and tickets into your customer profiles.

Connect Intercom to give your team and Quivly's AI context from customer support conversations and tickets. Available fields include status, priority, response metrics, and satisfaction ratings.

## Connect and verify

**1. Connect the workspace**

As an admin, open **Data → Integrations → Intercom → Configure**. Choose **Set up integration** and complete the workspace connection.

**2. Choose the data**

Select the objects and fields to sync, then complete setup. Review the corresponding mappings under **Data → Objects**.

**3. Check a customer**

Open **Logs** to inspect progress, then check a known ticket in a customer's [Support tab](/customer-views/support-tab.md).

Conversations and tickets sync every **15 minutes**. Companies refresh every **six hours**.

## Customer matching

Intercom companies link to existing CRM customers by domain. A requester's email can also link a ticket through an existing CRM contact. Connect and verify your CRM first so Quivly has customers and contacts to match against.

An imported ticket without a matching company domain or CRM contact may not appear on the expected customer. Check [cross-system linking](/field-mappings/cross-system-linking.md) and [customer linking troubleshooting](/troubleshooting/customer-information-not-linking.md).


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