A customer with unavailable revenue or no usage observations should not look like a customer with measured zero activity. Customer lists, revenue, and usage views now keep that distinction visible with — where a value is unknown. An observed zero remains zero.Usage percentage comparisons require usable current and previous observations and a nonzero baseline. A missing trend is not evidence that usage is flat. Check the available coverage, selected period, and connected sources before drawing account conclusions.See the Revenue and Usage guides.
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Distinguish missing account data from zero
Customer revenue and usage views keep unavailable values distinct from real zeroes and valid comparisons.