Does Quivly write to my CRM, billing, or support system?
Does Quivly write to my CRM, billing, or support system?
No. Data-source integrations are read-only. The only outbound activity is through agent tools (Slack, Gmail, Google Calendar) in steps your team configures.
Who can connect integrations?
Who can connect integrations?
Data sources are connected org-wide by an admin from Settings → Integrations. Agent tools like Gmail and Calendly are connected individually by each teammate.
How do I get product usage data into Quivly?
How do I get product usage data into Quivly?
Three ways: connect your data warehouse (Snowflake or BigQuery), connect PostHog, or push events from your backend to the Usage Push API.
A tool I use shows as 'coming soon' — what do I do?
A tool I use shows as 'coming soon' — what do I do?
Tiles like Zendesk, Intercom, Gong, Chargebee, Attio, Jira, Amplitude, and Mixpanel aren’t connectable yet. Email support@quivly.ai to prioritize one. For usage analytics tools, the Push API is usually a quick workaround.
How are records from different systems matched to one customer?
How are records from different systems matched to one customer?
By identifiers like email domains and external IDs — a Stripe customer, HubSpot company, and Slack channel resolve to the same profile. You can review and adjust links; see cross-system linking.
How do I see whether a sync is working?
How do I see whether a sync is working?
Open the integration’s detail page — data-source integrations show sync activity and logs. Agent tools show a tool list and an activity log of calls instead (they don’t sync data).
Can I control which fields come into Quivly?
Can I control which fields come into Quivly?
Yes — field mappings under Settings → Objects control how external fields map to Quivly’s model, including custom fields. See field mappings.