Does Quivly write to my CRM, billing, or support system?
Does Quivly write to my CRM, billing, or support system?
No. Data-source integrations are read-only. The only outbound activity is through agent tools (Slack, Gmail, Google Calendar) in steps your team configures. See security and compliance.
Who can connect integrations?
Who can connect integrations?
Data sources are connected org-wide by an admin from Settings → Integrations. Agent tools like Gmail and Calendly are connected individually by each teammate.
How do I get product usage data into Quivly?
How do I get product usage data into Quivly?
Three ways: connect your data warehouse (Snowflake or BigQuery), connect PostHog, or push events from your backend to the Usage Push API.
A tool I use shows as 'coming soon' — what do I do?
A tool I use shows as 'coming soon' — what do I do?
Tiles like Zendesk, Intercom, Gong, Chargebee, Attio, Jira, Amplitude, and Mixpanel aren’t connectable yet. Email support@quivly.ai to prioritize one. For usage analytics tools, the Push API is usually a quick workaround.
How are records from different systems matched to one customer?
How are records from different systems matched to one customer?
By identifiers like email domains and external IDs — a Stripe customer, HubSpot company, and Slack channel resolve to the same profile. You can review and adjust links; see cross-system linking.
How do I see whether a sync is working?
How do I see whether a sync is working?
Open the integration’s detail page — data-source integrations show sync activity and logs. Agent tools show a tool list and an activity log of calls instead (they don’t sync data).
Can I control which fields come into Quivly?
Can I control which fields come into Quivly?
Yes — field mappings under Settings → Objects control how external fields map to Quivly’s model, including custom fields. See field mappings.