Google Calendar

Connect Google Calendar to bring customer meetings into Communications and enable Meeting Prep. The connection also lets agents and actions create events as you, with attendees picked from the customer’s contacts.

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Connecting

Each teammate connects their own account:

1. Go to Data → Integrations → Google Calendar.
2. Click Connect to open Google sign-in.
3. Approve the required Calendar permissions.

The connection is per user. Each teammate connects the calendar they want to use.

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Customer meetings

Quivly syncs events from your primary calendar, covering a rolling window of 30 days in the past and 60 days ahead. This is not an unlimited historical import or a sync of every shared calendar. Events are linked to customers using attendee contact emails and customer domains. Linked events appear in the customer’s Communications tab when you have access to them. Imported events are visible to the connection owner by default; linking an event to a customer does not automatically share it with every teammate. Sync runs automatically. Use Sync to request a refresh of your connection, then check Activity → Your sync health for progress or errors. The tool activity log is separate from calendar sync health.

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Meeting Prep

Open Configure to enable Meeting Prep, choose how far ahead to prepare, select optional Skills, and set up Slack delivery. These preparation settings apply across your organization. Read Meeting Prep in Communications for the complete setup, brief contents, generation controls, and eligible meetings.

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Where it’s used

• Actions: Calendar event steps open a composer with date, time, duration, and attendees from the customer’s contacts.
• Agents: App Action steps can create events as the CSM owner, a specific teammate, or the agent’s publisher.

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FAQ