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Slack is Quivly’s two-way integration: it reads conversations from the channels you map to customers, and it’s how Quivly talks to your team — alerts, agent messages, and the Ask Quivly bot.

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Workspace install (admin)

1

Connect

Go to Settings → Integrations → Slack and install the Quivly app to your workspace via Slack’s OAuth flow.
2

Map channels to customers

Map shared or account channels to the right customer. Messages in mapped channels feed that customer’s conversation history and sentiment.
Once installed, your team can DM or @mention the bot anywhere, agents can post messages and DMs, and notifications flow to the channels you choose.

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Personal connection (any teammate)

Separately from the workspace bot, each teammate can connect a personal Slack (“send as yourself”). When an agent or action sends a Slack message, it can then send as that person instead of the bot. Connect or disconnect it from the Slack integration page — it’s per user and doesn’t reinstall the app.

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What Quivly reads

Messages in mapped customer channels are ingested for conversation intelligence — summaries, sentiment, and searchability in Ask Quivly. Unmapped channels aren’t ingested.

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FAQ

A Quivly admin with permission to install apps in your Slack workspace.
By default, as the Quivly bot. If you’ve connected your personal Slack, agents and actions can send as you when configured that way.