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Agent tools are apps Quivly’s AI can act through — as opposed to data sources it reads from. They live under Settings → Integrations → Agents. Today that’s Gmail, Google Calendar, and Calendly — all per-user OAuth connections — plus read lookups against connected CRM data inside agent workflows.

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How they’re used

  • Agents use the App Action step: pick a connected app, pick an operation, and map fields. For per-user apps you choose who it runs as — the record’s CSM owner, a specific teammate, or the agent’s publisher.
  • Actions use them in the Execute modal — the email or calendar draft sends through the chosen person’s connection.
Each app’s detail page shows its available Tools and an Activity log of every call made, so you can audit what the AI actually did.

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FAQ

No. They perform actions (send, create, look up on demand). Data syncing is what data-source integrations do.
No — sending as a person requires that person’s own connection. Agents can be configured to fall back to the publisher’s connection.