Overview
The Pylon integration syncs support tickets into Quivly. Tickets are matched to customers by email domain.What Syncs
Sync: Continuous — changes stream in via webhooks
Prerequisites
- Pylon admin access to generate an API key
Setup
1
Generate Pylon API Key
- Log in to Pylon
- Go to Settings → API Keys
- Click Create API Key
- Set permissions to Read-only
- Copy and save the API key
2
Connect in Quivly
- Go to Settings → Integrations
- Find Pylon in Support section
- Click the Pylon card and open the Configure tab
- Paste your API key
- Click Test Connection
- Click Save Integration