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Overview

The Pylon integration syncs support tickets into Quivly. Tickets are matched to customers by email domain.

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What Syncs

ObjectData
IssuesTitle, description, status, priority, timestamps
AccountsAccount name, metadata (for matching)
Sync frequency: Every 15 minutes Historical data: Last 6 months on initial sync

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Prerequisites

  • Pylon admin access to generate an API key

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Setup

1

Generate Pylon API Key

  1. Log in to Pylon
  2. Go to Settings → API Keys
  3. Click Create API Key
  4. Set permissions to Read-only
  5. Copy and save the API key
2

Connect in Quivly

  1. Go to Settings → Integrations
  2. Find Pylon in Support section
  3. Click Set Up Integration
  4. Paste your API key
  5. Click Test Connection
  6. Click Save Integration