Overview
The Calls Tab displays call recordings and transcripts from your call recording integration, with AI-generated insights including sentiment analysis and action items.Call Library
Browse all recorded calls:| Column | Description |
|---|---|
| Date & Time | When the call occurred |
| Title | Call subject |
| Duration | Length in minutes |
| Participants | Attendees |
| Call Type | Discovery, Demo, QBR, Support, etc. |
| Sentiment | Overall sentiment indicator |
Filtering Calls
Filter by:- Date range
- Call type
- Participant
- Sentiment (positive, neutral, negative)
- Topics discussed
Call Details
Click any call to view:- Recording Player - Listen with playback controls
- Transcript - Searchable, timestamped transcript
- Participants - Who attended with speaking time
- Action Items - Commitments and follow-ups extracted
Sentiment Analysis
AI scores each call’s emotional tone:- Positive (70-100) - Enthusiastic, satisfied language
- Neutral (40-69) - Matter-of-fact, routine discussion
- Negative (0-39) - Frustration, complaints, concerns
Topic Extraction
AI identifies topics discussed:- Product Topics - Features, feedback, technical issues
- Business Topics - ROI, goals, expansion, pricing
- Risk Topics - Competitors, dissatisfaction, alternatives
Action Items
AI extracts commitments and follow-ups:- Automatic extraction from conversation
- Assign to team members
- Set due dates
- Track completion
Stakeholder Mapping
Understand who you’re engaging:- Decision Makers - Budget authority
- Champions - Internal advocates
- Users - Day-to-day product users
- Detractors - Potential blockers
Call Analytics
Aggregate statistics:- Calls per month and trend
- Days since last call
- Sentiment trend over time
- Executive participation rate