Overview
The Health Score Tab shows how customer health scores are calculated, which factors are helping or hurting, and what actions can improve health. Scores range from 0-100.Health Score Status
| Status | Score Range | Description |
|---|---|---|
| Healthy | 80-100 | Low churn risk, expansion opportunity |
| At Risk | 50-79 | Moderate risk, needs attention |
| Critical | 0-49 | High churn risk, immediate intervention required |
Health Score Components
Health scores are calculated from five categories. Default weights:| Category | Weight | What It Measures |
|---|---|---|
| Revenue | 30% | MRR, payment status, renewal timing |
| Product Usage | 25% | Active users, feature adoption, engagement |
| Engagement | 20% | Meeting frequency, stakeholder coverage |
| Support | 15% | Ticket volume, resolution time, CSAT |
| Market Signals | 10% | External company health signals |
- Individual score (0-100)
- Contribution to overall health
- Trend direction
Health Trends
Score History
View health score over time:- Line chart with daily/weekly/monthly granularity
- Color-coded zones (green/yellow/red)
- Annotations for significant events
- Selectable time ranges (30 days, 90 days, 12 months, all time)
Change Attribution
See what drove health score changes:- Positive factors (increased usage, successful meetings, resolved tickets)
- Negative factors (declining usage, missed meetings, new escalations)
- Net change summary
Benchmarking
Compare this customer’s health to:- Segment Average - Similar customers by ARR tier or industry
- Company Average - All customers
- Cohort Average - Customers who started in same period
- Percentile Ranking - Where this customer falls in distribution
AI Predictions
Quivly predicts future health:- 30-Day Forecast - Projected health score with confidence interval
- 90-Day Forecast - Medium-term trajectory
- Renewal Prediction - Likelihood of renewal (0-100%)
- Churn Risk Score - Probability of churn
Recommendations
AI-generated actions to improve health:Top Priority Actions
- Highest-impact recommendations with potential point improvement
- Specific actions with suggested timing
Quick Wins
- Easy actions with immediate impact
Risk Mitigation
- Actions to address declining factors