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Connect Intercom to give your team and Quivly’s AI context from customer support conversations and tickets. Available fields include status, priority, response metrics, and satisfaction ratings.

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Connect and verify

1

Connect the workspace

As an admin, open Data → Integrations → Intercom → Configure. Choose Set up integration and complete the workspace connection.
2

Choose the data

Select the objects and fields to sync, then complete setup. Review the corresponding mappings under Data → Objects.
3

Check a customer

Open Logs to inspect progress, then check a known ticket in a customer’s Support tab.
Conversations and tickets sync every 15 minutes. Companies refresh every six hours.

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Customer matching

Intercom companies link to existing CRM customers by domain. A requester’s email can also link a ticket through an existing CRM contact. Connect and verify your CRM first so Quivly has customers and contacts to match against. An imported ticket without a matching company domain or CRM contact may not appear on the expected customer. Check cross-system linking and customer linking troubleshooting.