Ways to use it
- DM the bot — message Quivly directly and ask anything about your customers. Suggested prompts cover portfolio health, revenue, at-risk accounts, and support load.
- @mention in a channel —
@Quivly which accounts renewed this month?runs the question in the channel. - Summarize a thread — @mention the bot inside a thread with no question and it summarizes the thread and suggests next steps.
- Reply in a thread — once the bot has answered in a thread, follow-ups don’t need an @mention.
- App Home — the bot’s Home tab shows a portfolio summary: total customers, MRR, at-risk counts, and the top accounts needing attention.
What answers look like
The bot replies with formatted Slack messages — headers, tables, and charts uploaded as images. While it works, it posts live progress updates and reacts with 👀, switching to ✅ when done. Answers can include follow-up action buttons and 👍/👎 feedback buttons. It can also read image attachments you include with a question.Limits
- 10 requests per minute per Slack user.
- Thread context uses up to the last 40 messages.
FAQ
Does the bot read all our Slack messages?
Does the bot read all our Slack messages?
The bot answers where it’s invited — DMs, @mentions, and threads it’s part of. Separately, channels you’ve mapped to customers are ingested for conversation intelligence; see the Slack integration.
What if the bot says Slack isn't connected?
What if the bot says Slack isn't connected?
An admin needs to install the Quivly Slack app under Settings → Integrations → Slack.